Enabling intelligent retail and accelerating your future

Your customers. Your people. Your data – Build brands that people love using intelligent retail technology.

The challenges are real, but the opportunities are endless

There has never been a more exciting time to be at the intersection of retail and technology. Create a connected, agile and data-empowered organisation that leads the consumer goods industry. Address retail industry challenges and evolve with your customers.

Know your customer

Deliver unforgettable customer experiences that make you stand out from the crowd.

Empower your employees

Enable your people with strategic retail solutions and tools to deliver extraordinary customer service.

Deliver intelligent supply chain

Close the gap between demand and fulfilment to delight your customers.

Reimagine retail

Imagine the impossible – and then make it happen with intelligent retail solutions.

Retail Industry Landscape

There has never been a more exciting time to be at the intersection of retail and technology. The retail industry is continuing to evolve with the digitally savvy consumer as the driving force behind the changes. Information is available everywhere. Consumers are well informed and expect seamlessly integrated and curated experiences across all channels, be it online, in-store, or on mobile. While it is difficult to predict what customers will demand next, there is work that retailers can do today to equip their business with the right technology that will allow them to be nimble and ready to adapt to future market shifts and disruptions.

The retailers who are embracing digital transformation today to plan for their future are destined for success. This means not just adopting the latest technology but supporting business models that are truly transformative and go a step further to build their own digital capabilities on top of that technology. It’s these digital capabilities that will provide the foundation to keep up with the ever-changing customer demands.

With the continued evolution of the retail industry, the consumer goods industry must follow suit in order to keep up with the needs of their consumers, shoppers, and customers (retailers).

Consumer goods companies are highly matrixed and multifaceted businesses covering marketing, sales, distribution, manufacturing, and supply chain. With multiple dependencies across an enterprise of internal and external parties, implementing the right intelligent solutions can enable connectivity and productivity across the entire ecosystem, improve speed to market and retail execution, and increase sales.

Effects of disruption in the industry

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Eighty-four percent of visitors report using digital for shopping-related activities before or during their most recent trip to a store. (Source)

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Over 80 percent of retail transactions still happen inside a store. (Source)

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Eighty-three percent of shoppers believe that they know more about a retailer’s product than the store sales associate. (Source)

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Over 90 percent of customers say purchase decisions are influenced by online reviews. (Source)

Retail Trends and Disruptors

The typical customer that retailers face today is constantly connected, well-informed of their needs and wants, and demands a great shopping experience.

Ninety-two percent of shoppers state that they used a digital device prior to or during their shopping trip for product-related research.

Retailers understand that these days the shopping journey is no longer linear and can start and end in any channel the customer chooses (desktop, mobile, tablet, or in-store). Consumers expect consistency across every channel. In order to meet customers’ ever-evolving expectations, retailers need to ensure their business is enabled to deliver a seamless and personalized experience across every channel.

Eighty-three percent of shoppers believe that they typically know more about a retailer’s product than the store sales associate. Turn back the clock to less than ten years ago and people came into stores with little to no knowledge and relied on a salesperson to advise them on what to buy.

Today’s shoppers have become accustomed to doing their own research to get the maximum value out of their spend and to feel secure about the purchases they are making. With this power shift comes a great opportunity for retailers. Those that empower their employees with the right data and tools to better service their customers will stand out in the competitive marketplace.

In our constantly connected world, a device is just a proxy to generate data to enable what really matters, getting to know your customers. Data provides context, helping us learn what matters to a consumer in a particular location and at a particular time.The right message at the right moment is the next level in customer experience. It can quickly and easily turn intent into action.

Context also allows retailers to better anticipate what a customer might need based on when, where, and how they arrive at their site and help them decide how to respond. People are looking for product information, deals, local availability, and local discounts online. Retailers who aren’t there to supply the right information when people raise their virtual hand will lose out.

Before the digital revolution, shopping was often an activity shared by friends and family, and word of mouth was a social force that transformed new products into must-haves and small shops into retail empires.

Today, 90 percent of customers say purchase decisions are influenced by online reviews. This means the world just became a much smaller place and everything that a customer touches, sees, and buys can be scrutinized or praised.

Online shopping has never been easier or more accessible. However, despite the surge in e-commerce capabilities, mobile applications and voice-activated shopping,the majority of consumers still want the tactile experiences offered by physical stores.

The ability to see, touch, and feel products, as well as take items home immediately, rank highest among the reasons why consumers choose to shop in stores versus online.

Consumer Goods Trends and Disruptors

Consumers’ preferences are rapidly evolving. There has been a seismic shift in peoples’ purchasing preferences. Good for me and good for the planet are now high on all consumers’ agendas. Convenience is also key with millennials allocating the highest share of their food budget on prepared foods, and in the next two years, 20 percent of all grocery sales will be purchased online.

The changing retail landscape is also impacting the consumer goods industry. Assupermarket giants continue to be put under pressure from online retailers and discount retailers, they are looking to CG companies for deeper discounts on products, thereby directly eroding the CG company’s profitability. Additionally, in this challenging retail environment, retailers are prioritizing their private label products to help increase business margins by eroding category share from CG players.

Today’s shoppers have become accustomed to doing their own research to get the maximum value out of their spend and to feel secure about the purchases they are making. With this power shift comes a great opportunity for retailers. Those that empower their employees with the right data and tools to better service their customers will stand out in the competitive marketplace.

Given the disruption and changes coming from consumers and customers, CG companies need to adapt their historic business operating model. This means rethinking marketing investments, enabling better communication across their enterprise ecosystem to deliver better retail execution, and aggregating data sources to enable them to make faster and more accurate business decisions. Lastly, sustainability and responsibility have become a mandate not just by consumers, but legally with the Paris Agreement mandating CG companies must lower greenhouse emissions by 90 percent by 2050.

Your Dream. Our Mission
OUR GOAL IS TO BECOME ANOTHER MEMBER OF YOUR TEAM AND SPEAK YOUR BUSINESS JUST AS WELL AS YOU.

We help organizations plan, design and implement aligned business management solutions with an emphasis on return on investment, speed to delivery, staying within budget, improving business performance and ensuring proposed solutions fit your specific business processes.

CSP solves the challenges of having to deal with multiple vendors by offering a “one stop shop.” This allows organisations to partner with a single provider for all their cloud strategy; licensing, road-mapping, implementation, user productivity and enablement needs, security, and on-going managed services. We provide organisations with real-world cloud expertise; budgeting, architecting, and a mature road-mapping model giving our customers significant time and cost savings.

Our transformation vision and scoping offering begins with a series of strategic meetings between our team and key stakeholders within your organization. In these meetings, we discuss your organization goals, potential roadblocks that could impede these goals and how we can best achieve the defined organization goals through open communication with the output being a phased business transformation strategy outlining the key objectives and initiatives that would mean success for your business.

Our Project Advisory & Delivery Consulting offering helps you to develop efficient approaches to project initiation, execution and control to achieve desired project outcomes. We work with you to align project activity with your key business strategies, identify and manage risk, change and quality as a result of project activity ultimately to transform your business using market-leading cloud business solutions and delivery frameworks.

Every organization wants to be more effective and inspire its employees to work better together. To help them get there, we offer solutions for teamwork and real-time collaboration. But changing a work culture goes far beyond the effort required to deploy a new solution. We add value by helping employees understand the solution’s value, how to engage with it daily and use it to transform the way they work.

Any successful digital transformation has to take business intelligence and analytics into consideration as organizations are now increasingly harvesting a significant amount of disconnected data in the cloud but with the right solutions like Microsoft Power BI, that data can become a very powerful asset empowering you and your people with data visualizations that translate into actionable strategic insight

We are Microsoft Learning Partners  offering managed learning solutions and Microsoft Training courses with highly experienced Microsoft Certified Trainers (MCTs) accredited by Microsoft as premier technical and instructional experts training over 9,000 people worldwide in Microsoft Technologies and business applications.

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