Create exception shopping experiences

Elevate your brand delivering personalised, seamless shopping experiences across physical and digital channels.

Dynamics 365 Commerce enables you to build brand loyalty through personalized customer engagements, increase revenue with improved employee productivity, optimize operations to reduce costs and drive supply chain efficiencies, ultimately delivering better business outcomes.

Connected interactions

Engage customers across channels

Give your customers the option to purchase when, how, and where they want—on any device—by delivering a frictionless and consistent engagement across online and offline channels.

Empowered individuals and organisations

Build loyalty and exceed expectations

See a comprehensive view of each customer on a unified commerce platform, respond to their needs at every level of engagement, and foster lasting relationships through intelligent tools that strengthen your brand.

Proactive service

Get everything to build and run digital commerce

Grow your business with an end-to-end commerce solution that scales to your needs across both traditional e-commerce and emerging channels.

Commerce Management Overview

For retailers, delivering a seamless and engaging omni-channel shopping experience matters now more than ever. Empowered by technology and spoilt for choice when it comes to making purchase decisions, today’s consumers are in full control of how, where, and when they shop.

Omni-channel means recognising that different consumers will use different channels to make a purchase decision and that they will complete the purchase in different ways.

Successful retailers use the modern tools and insights at their disposal to close the gap between the smart online consumer and the offline retail store to capture their consumers in a way that works for them. However, bringing together historically isolated and disconnected shopping channels to deliver seamless and engaging shopping experiences is not an easy undertaking and scalable, compliant and secure systems are critical for success.

Microsoft Dynamics 365 Commerce provides retailers with a modern, flexible and cloud-based retail solution across web, physical stores, and call centre channels that helps them to be more agile, build lasting customer relationships and stand out in an ever-competitive marketplace.

Commerce Management Overview

Engage customers across channels

  • Deliver a seamless, unified shopping experience by connecting digital, in-store, and back office operations on an omnichannel commerce platform.
  • Offer consistent, frictionless engagement across online and offline channels. Let customers decide when, how, and where they want to purchase—on any device.
  • Provide choice and convenience with connected ordering and fulfillment tools. Let customers buy online and pick up in-store or receive home delivery.
  • Create and manage sales promotions across all channels, organized by store, catalog, or customer affiliation with accurate, real-time omnichannel sales and cost data.
Build loyalty and exceed expectations

Build loyalty and exceed expectations

  • Personalize customer experiences across retail channels, helping exceed customer expectations through tailored product selection.
  • Expand customer choice through endless aisles, offering access to your full product catalog whether in store or online, regardless of stock levels or location.
  • Get a 360-degree view of your customer by adding Dynamics 365 Customer Insights. Connect physical and digital storefronts into a single view of transactions, observational data, and behavioral data.
  • Empower your employees to foster lasting relationships through AI-driven recommendations, insights, and loyalty programs.

Get everything to build and run digital commerce

  • Create engaging, intelligent digital storefronts with built-in web authoring and easy-to-use development tools.
  • Better engage shoppers by delivering personalized, appealing web experiences with content-driven commerce strategies.
  • Streamline management across channels via a connected marketing and commerce platform—providing a single view of content, assets, promotions, inventory, and pricing.
  • Help customers find products easily—both online and in-store—with intelligent, context-aware product search.
  • Increase customer conversion with AI-moderated ratings and reviews that improve product selection and accelerate purchase decisions.
Streamline and optimise your retail operations

Streamline and optimise your retail operations

  • Maximise profitability with AI-driven recommendations of the right products at the right time and price.
  • Get an accurate view of inventory, centrally tracking product information, categories, assortment, and pricing.
  • Make informed, cost-effective inventory supply decisions with advanced analytics and machine learning.
  • Accurately forecast customer demand with actionable insights provided by historical sales and purchase data.
  • Streamline sourcing and replenishment, helping acquire the best prices from vendors and knowing the right moment to replenish inventory.

Unified People and Commerce Management Solutions

Traditionally, Field Service was a cost center business for most companies. But as companies evolve in their business/technology maturity, Field Service operations are becoming Profit Centers, and in a lot of cases, they evolve beyond Profit Centers and go towards Servitization, resulting in outcome-based business models, and net new revenue streams that previously did not exist. This shift has enabled companies to use Field Service technologies to offer “outcome-based’’ businesses to their customers, resulting in increased revenue.

Field Service Management

Built-in intelligence helps you resolve service issues before they occur, reduce operational costs and deliver positive onsite experiences.

Human Capital Management

Create a workplace where people and business thrive with human resources solutions that help take better care of your teams.

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