Using AI to augment Customer Service Agents

Using AI to augment Customer Service Agents
There is seldom a sector or field that is not undergoing some form of transformation driven by a wave of digital technologies that are upending traditional ways of doing things - including customer service. While many of claims of disruption suffer from over-hype, the way companies engage with customers is one domain where claims are justified.

Share this post

Share on facebook
Share on linkedin
Share on twitter
Share on email
There is seldom a sector or field that is not undergoing some form of transformation driven by a wave of digital technologies that are upending traditional ways of doing things – including customer service. While many of claims of disruption suffer from over-hype, the way companies engage with customers is one domain where claims are justified. A recent report from Deloitte highlights how customer service has transitioned from the cost centers of old to create experiences that delight customers and turn them into brand devotees. Read this blog for insight on the various ways enlightened organizations are using technology and automation to empower humans to augment and enhance customer experiences. Read More…

Subscribe To Our Newsletter

Never miss a posting! Subscribe to our mailing list and we will keep you informed.

More To Explore

Subscribe

Close the deal today. Subscribe now.

Today’s sales professionals are stretched thin. They’re on double the teams as only a few years ago, sales cycles are longer and more complex, and they’re more mobile than ever before. Subscribe now to stay informed on how Microsoft Dynamics 365 is enabling modern sales pros to close more deals and increase productivity with tools and capabilities that help streamline sales processes, improve collaboration, and intelligently guide them toward optimal outcomes.

Business Technology [Enterprise]

4 reasons why companies are choosing CRM over traditional marketing tools

Within this digital marketing environment, relationship marketing is the name of the game and customer relationship management (CRM) is the method. With its ability to break down silos and offer insights across multiple functions, CRM is helping companies provide a cohesive and well-coordinated experience to customers. Check out this article to learn more about the benefits of CRM.

Would you like to know more?

drop us a line and keep in touch

Partner with us